Return Tab

Can I cancel my order?

All orders have a 24-hour cancellation window. If you request a cancellation within 24 hours of your order being placed, it will be processed without any problems.

After 24 hours we cannot process order cancellations. If this is the case, you may still return your order upon receipt.

Can I return my order?

We offer returns under several circumstances. Please note all returns must be communicated directly with our team before returning your order.

  • Change of mind: We accept returns for any reason within 14 days of your order being delivered. Products must be in original condition, unworn and must be returned in original packaging. Return shipping costs to our return address in Australia on returns due to change of mind will be covered by the customer.
  • Size exchanges: We offer free size exchanges on any orders where your shoes don't fit. All exchanges must be requested within 7 days of delivery, and footwear must be in brand new conditions, unworn and in original packaging. Only exchanges are applicable on orders with sizing issues. Only one free size exchange is allowed per shoe in your order. For further size exchanges, customer will have to carry the reshipment's shipping fees.

If you need to start a return, contact us at support@buzzingcleans.com and a member of our team will assist you with the process.